Shipping Policy

At Vincent Voyager, we are committed to delivering your Camping Gear, Fishing Gear, Hiking Gear, Luggage, and Accessories quickly and safely. This Shipping Policy outlines the details of our shipping process, including delivery timelines, costs, and other important information.

1. Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your confirmation email.
  • You will receive another notification when your order has been shipped.
  • During peak seasons or high-volume periods, processing times may be slightly extended.

2. Shipping Rates & Delivery Estimates

  • Standard Shipping: [5-7 business days]
  • Expedited Shipping: [2-3 business days]
  • Overnight Shipping: [1 business day]
  • Shipping costs are calculated at checkout based on your location, package weight, and shipping method selected.

3. Domestic & International Shipping

  • Domestic Shipping: We ship to all addresses.
  • International Shipping: We offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order directly through the provided link or on our website’s tracking page.

5. Delivery Issues

  • Delayed Deliveries: Vincent Voyager is not responsible for delays caused by shipping carriers, customs processes, weather conditions, or other unforeseen circumstances.
  • Incorrect Addresses: Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us at [Insert Contact Email] within 7 days of delivery for assistance.

6. Customs, Duties, and Taxes (For International Orders)

International shipments may be subject to customs duties, taxes, and fees determined by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.