At Vincent Voyager, we want you to be completely satisfied with your purchase of Camping Gear, Fishing Gear, Hiking Gear, Luggage, and Accessories. If you are not fully satisfied, we’re here to help with easy returns and refunds.

1. Return Policy

• Eligibility for Returns:

  • Items can be returned within 30 days of the delivery date.
  • To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when received.
  • Proof of purchase (e.g., receipt or order confirmation) is required.

• Non-Returnable Items:

  • Clearance or final sale items
  • Gift cards
  • Personalized or custom-made products
  • Items that show signs of wear, use, or damage not caused by Vincent Voyager

2. How to Initiate a Return

1. Contact Us: Email us with your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Instructions: Our customer support team will provide you with a return authorization and detailed instructions.
3. Ship the Item: Pack the item securely and send it to the provided return address. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

3. Refund Policy

• Refund Process:

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7-10 business days.
  • Please note that it may take additional time for your bank or credit card company to process the refund.

• Partial Refunds: In certain situations, partial refunds may be granted for items that are:

  • Not in their original condition
  • Missing parts not due to our error
  • Returned after the 30-day return window (if approved)

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide clear photos of the item and packaging to help us process your claim quickly.

6. Return Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong, damaged, or defective item).
• Shipping Fees: Original shipping fees are non-refundable unless the return is due to our mistake.